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Privacy Policy

Who we are

Suggested text: Our website address is: https://homeservicebuilders.com.

1) What Information Is Collected

A. Information You Provide Voluntarily

When you fill out a form (including Contact Us), request service, call, text, email, or otherwise communicate with us, we may collect:

  • Full name

  • Email address

  • Phone number (including mobile number)

  • Service address or location (if provided)

  • Details of your request (service needs, message content)

  • Photos or files you choose to upload (if applicable)

  • Preferred appointment times or scheduling details

B. Information Collected Automatically (Website Use)

When you browse our website, we may automatically collect:

  • IP address and approximate location (city/state)

  • Device type, browser type, operating system

  • Pages visited, time spent, clicks, referring/exit pages

  • Date/time of visits and interaction data

  • Cookie identifiers and similar tracking identifiers

C. Call, Voicemail, and Messaging Information

If you call or text us, we may collect:

  • Your phone number and basic call/SMS metadata (date/time/duration)

  • Call recordings and/or voicemail recordings (if enabled for quality/training)

  • Message content (SMS or chat) and delivery status data

2) How User Data Is Used

We use the information we collect to:

  • Respond to inquiries and provide quotes/estimates

  • Schedule appointments and deliver services

  • Communicate with you by phone, email, or SMS about your request

  • Provide customer support and improve our services

  • Operate, maintain, and improve our website (performance, troubleshooting)

  • Detect and prevent fraud, abuse, or security incidents

  • Comply with legal requirements and enforce our policies

3) SMS Opt-In Details (Text Messaging)

If you choose to opt in to receive SMS/text messages from Home Service Builders, the following applies:

  • What you’ll receive: appointment confirmations, scheduling updates, service notifications, and customer support communications. If you separately opt in to promotional messages, you may receive promotions or offers.

  • Opt-in method: you may opt in by checking a consent box on our website forms, requesting texts verbally, or initiating a text conversation with us (where permitted by law).

  • Opt-out: reply STOP at any time to stop receiving messages. You may receive one final confirmation text.

  • Help: reply HELP for assistance or contact us at [Phone].

  • Message frequency: varies based on your requests and service activity.

  • Message & data rates: message and data rates may apply depending on your mobile carrier and plan.

✅ Important: Your consent to receive SMS is not a condition of purchase.

4) Cookie & Tracking Practices

We use cookies, pixels, and similar technologies to:

  • Keep the website functioning (security and site preferences)

  • Understand how visitors use our site (analytics)

  • Measure marketing and advertising performance (if enabled)

Your Choices

  • You can control cookies through your browser settings (block/delete cookies).

  • If we run advertising tracking, you may also have additional opt-out options through industry tools or device settings.

Note: Disabling cookies may affect how some site features work.

5) Data Security and Handling

We take reasonable steps to protect your information using administrative, technical, and physical safeguards, such as access controls and secure service providers.

However, no online transmission or storage system can be guaranteed 100% secure. You use the site and services at your own risk.

6) How We Share Information (Including Mobile Info Sharing Statement)

We may share your information with trusted third parties only as needed to operate our business, such as:

  • Website hosting and form tools

  • Analytics providers

  • CRM/customer management tools

  • Scheduling platforms

  • Call tracking and customer support tools

  • SMS/messaging service providers (for delivering texts you opted into)

Mobile Info Sharing Statement

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
We may share mobile information with service providers who help us deliver messages (e.g., texting platforms), but only to provide our services and not for their own marketing use.

We may also share information if required by law, to protect rights/safety, or in connection with a business transfer (merger, acquisition, sale).

7) User Rights

Depending on where you live (for example, certain U.S. states), you may have rights to:

  • Request access to the personal information we have about you

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal/business exceptions)

  • Opt out of certain processing or targeted advertising (where applicable)

  • Limit the use of sensitive information (where applicable)

To request any of these, contact us using the information in Section 9.

8) Data Retention

We keep personal information only as long as necessary to:

  • Provide services and support

  • Maintain required business records

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

9) Contact Us

If you have questions or requests related to this Privacy Policy, contact:

Home Service Builders
Email: info@homeservicebuilders.com
Phone: 786-610-6767
Address: 13170 SW 128th St. MIAMI, FL 33186

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